Enrollees FAQs

NYC Medicaid fee-for-service enrollees, Family Health Plus enrollees who are 19 or 20 years old, and NYC Medicaid Managed Care enrollees (except those in a Managed Long Term Care plan) in the following Medicaid Managed Care plans:

• Affinity Health Plan (code 82)
• Amida care (code OD)
• Emblem Health (code 99) (formerly the Health Insurance Plan of Greater NY [HIP])
• Healthfirst PHSP (code SF)
• Health Plus, an Amerigroup company (code KP)
• Metro Plus (code 92) (Metropolitan Health Plus) and Metro Plus (code OM)
• Neighborhood Health Providers (code NP)
• NYS Catholic Health Plan (code SP) (also known as Fidelis)
• United Healthcare Community Plan (code MO) (formerly AmeriChoice NY)
• VNSNY Choice Select (code VS)
• Wellcare of NY (code WC)

1. Enrollees in a Managed Long Term Care plan.
2. Individuals who are not NYC Medicaid fee-for-service enrollees or who are not NYC Medicaid Managed Care enrollees.
3. Family Health Plus enrollees who are not 19 or 20 years old (19 and 20 year olds can get transportation).
4. Enrollees who live within 10 blocks of their medical practitioner and who can walk there.
5. Enrollees who are able to utilize mass transit and are attending a medical practitioner who participates in the Public Transit Automated Reimbursement (PTAR) system, should not request transportation services from LogistiCare.

You or your medical practitioners can start calling:

1. April 9 for enrollees who need a ride to a Brooklyn medical practitioner on or after May 1, 2012.
2. June 18 for enrollees who need a ride to a Queens medical practitioner on or after July 1, 2012.
3. August 13 for enrollees who need a ride to a medical practitioner in Manhattan or the Bronx on or after September 1, 2012.
4. September 17 for enrollees who need a ride to a Staten Island medical practitioner on or after October 1, 2012.

If you have a problem with your ride or service, call the “Where’s My Ride” line at 1-877-564-5923, or email LogistiCare at NYC@logisticare.com or write to LogistiCare at the following address with your complaints:

There are several ways to request a fair hearing. You may submit your request online, by U.S. mail, by telephone or by fax.

• By mail: Office of Temporary and Disability Assistance Office of Administrative Hearings
  PO BOX 1930
  Albany, N.Y. 12201-1930
• By fax: 1 (518) 473-6735
• By phone: 1 (800) 342-3334 For Hearing Impaired, TTY phone number: 1 (877) 502-6155
• Online at: http://www.otda.state.ny.us/oah/forms.asp

1. Bus/Subway if:
   1. You live within 10 blocks of a bus or subway stop
   2. Your medical facility is within 10 blocks of a bus or subway stop
   3. You can walk 10 blocks
   4. You understand common signs and directions
2. Ambulatory/Livery if: You can’t take the bus or subway and can walk unassisted from your residence to the curb and board the vehicle
3. Ambulette if: You can walk but you need the assistance of trained personnel to walk to and board the vehicle
4. Wheelchair if: You are confined to a wheelchair and require a lift-equipped or roll-up wheelchair van and the assistance of trained personnel
5. Stretcher if: You cannot walk, are confined to bed, cannot sit up or sit in a wheelchair but you do not require medical attention during transport.
6. Non-emergency Ambulance if: You cannot walk, are confined to bed, cannot sit up or sit in a wheelchair and you require medical attention and/or monitoring during transport.

1. May 1, 2012 for enrollees whose appointment is with a Brooklyn medical practitioner.
2. July 1, 2012 for enrollees whose appointment is with a Queens medical practitioner.
3. September 1, 2012 for enrollees whose appointment is with a Manhattan or Bronx medical practitioner.
4. October 1, 2012 for enrollees whose appointment is with a Staten Island medical practitioner.
5. January 1, 2013 for NYC Medicaid Managed Care enrollees under the age of 65.