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Logisticare Medicaid Transportation, New York State

New York Medical Practitioners

LogistiCare manages non-emergency medical transportation services (NEMT) for NYC Medicaid and Managed Care enrollees (except those in Medicaid Advantage or Managed Long-Term Care plans).  You must contact those MCOs directly to arrange transportation.  For a list of the Managed Care Plans whose NYC Medicaid enrollees we do serve, click here.

LogistiCare takes requests by phone or fax from all medical practitioners.  Fax requests should be performed using our faxable request forms.  To download our fax forms, click on the Downloads icon below or on the menu above.  To request trips via our secure on-line portal, you must sign up two system administrators from your facility with LogistiCare.  Those administrators will be able to setup other users to requests transportation.  For more information, click on the Frequently Asked Questions (FAQs) icon below or using the menu above.

There are a number of rules governing the transportation service.  For more information on the transportation requirements and ordering guidelines, click here.  Key numbers and links include:
Request MethodNumber Or LinkType of Requests Handled
Phone877-564-5925Routine, urgent or standing order trip requests
 877-564-5923Number to call to lodge a complaint
 877-564-2606Hospital discharges only
Fax877-585-8758Routine and standing order requests from Brooklyn medical practitioners
 877-585-8759Routine trips and standing orders from Queens medical practitioners
 877-585-8760Routine trips and standing orders from Manhattan medical practitioners
 877-585-8779Routine trips and standing orders from Bronx medical practitioners
 877-585-8780Routine trips and standing orders from Staten Island medical practitioners
Internethttp://facility.logisticare.comRoutine trips and standing orders
Electronic Data (EDI)Talk to the LogistiCare Facility groupRoutine trips
Review the Frequently Asked Questions we receive from our healthcare facilities A collection of useful documents and forms are available for you to download A collection of useful links to other websites
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