LogistiCare manages non-emergency medical transportation services (NEMT) for NYC Medicaid and Managed Care enrollees (except those in Medicaid Advantage or Managed Long-Term Care plans). You must contact those MCOs directly to arrange transportation. For a list of the Managed Care Plans whose NYC Medicaid enrollees we do serve, click here.
LogistiCare takes requests by phone or fax from all medical practitioners. Fax requests should be performed using our faxable request forms. To download our fax forms, click on the Downloads icon below or on the menu above. To request trips via our secure on-line portal, you must sign up two system administrators from your facility with LogistiCare. Those administrators will be able to setup other users to requests transportation. For more information, click on the Frequently Asked Questions (FAQs) icon below or using the menu above.
There are a number of rules governing the transportation service. For more information on the transportation requirements and ordering guidelines, click here
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